Wall Sticker Play Mat  

Wall Sticker

Due to the nature of stickers and inconsistencies of every surface, we do not offer warranty on any FancyBugs wall stickers. FancyBugs accepts no liability for any damage caused to walls or surfaces during the application and removal process of our products. This is done entirely at your own risk.  FancyBugs recommends guidelines that should be followed during the application and removal process but does not accept any responsibility whatsoever even if these guidelines have been adhered. FancyBugs wall stickers should not be applied to newly decorated walls and should be left to dry for at least 3-5 weeks before application.

Play Mat

Subject to the terms and exclusions below, FancyBugs warrants to the original consumer (“you”) purchasing the Play Mat (referred to as the “Product”) that, for a period of 12 months from the date of purchase of the Product by you, the Product will be free from defects in materials and workmanship.

To make a valid claim under this warranty, you must notify FancyBugs of the defect in the Product within 12 months of the date of the purchase of the Product by you and you must return the Product to FancyBugs within 30 days of notifying FancyBugs of that defect. If, having inspected the Product, FancyBugs accepts that the Product is defective, FancyBugs will (at its sole discretion) either repair or replace the part causing the defect or replace the Product without charge.

This warranty does not affect your statutory rights.

Exclusions
This warranty does not cover:

  • accessories, peripherals or other items (such as toys, decorations, or baby teethers) that are intended for use with the Product but are not manufactured by or for FancyBugs (whether or not included with the Product at the time of purchase);
  • the Product if it has been resold, or used for rental or commercial purposes;
  • defects in the Product that are caused by accidental damage, your and/or any third party's negligence, unreasonable use (including, but not limited to, sharp tools, objects or accessories – i.e. high heels or scissors, being pressed on play mat whether intentionally or unintentionally), use of the Product otherwise than in accordance with the FancyBugs Play Mat Information Manual or any other instructions provided with the Product, or any other cause unrelated to defects in material and workmanship;

HOW TO MAKE A CLAIM

To notify FancyBugs of a defect covered by this warranty, please contact:

FancyBugs Customer Happiness Team
Address:
No. 25B, Jalan KIP
Taman Perindustrian KIP
Kepong, 52100
Kuala Lumpur, Malaysia

Tel: +60(19) 3000 882
Email: info [at] fancybugs.com (subject: Warranty)

When sending the Product to the FancyBugs, please:

  1. use the original packaging where possible;
  2. provide a description of the defect;
  3. attach a copy of your proof of purchase, ensuring that it contains the date of purchase of the Product; and
  4. Ensure that it is received by FancyBugs within 30 days of the original notification of a qualifying defect.

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